CAREERS

Client Services Account Coordinator 

​

Location: 5240 S 19th Street | Lincoln,  NE  68512

Job Type: Full-time

​

About Us

Bulu is a dynamic player in the logistics industry, dedicated to providing innovative and efficient supply chain solutions. With a focus on e-commerce, we strive to optimize our clients' operations and enhance their overall customer experience.

 

Job Overview

As an Account Coordinator at Bulu, you will play a crucial support role in the coordination and delivery of logistics services for our e-commerce clients. This position involves assisting in client relationship management, order fulfillment coordination, and ensuring a seamless communication flow between internal teams and account managers.

​

Responsibilities

• Client Support:

  • Collaborate with the Account Managers to understand client needs and ensure client satisfaction.

  • Provide Account Managers updates on order status, and addressing inquiries.

• Order Processing:

  • Support the coordination of the order fulfillment process, including monitoring inventory levels and tracking shipments for clients

  • Work closely with warehouse and distribution teams to facilitate smooth order processing.

  • Fulfill and ship orders when necessary

• Data Entry and Analysis:

  • Assist in data entry tasks related to client orders, ensuring accuracy and completeness.

  • Contribute to data analysis efforts to identify trends and areas for improvement.

• Problem Resolution:

  • Aid in the identification and resolution of issues in the logistics process.

  • Escalate issues to the Account Manager and collaborate with internal teams to implement solutions.

• Communication:

  • Assist in maintaining clear and open communication channels with Account Managers and internal teams.

  • Support the preparation of regular reports on key performance indicators.

• Process Improvement Support:

  • Contribute ideas for process improvements to enhance the efficiency of logistics operations.

  • Assist in implementing improvements identified by the Account Managers.

 

Qualifications

• Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field (or equivalent work experience) preferred.

• Strong interest in e-commerce, logistics, and supply chain operations.

• Excellent organizational and time management skills.

• Detail-oriented with the ability to multitask and prioritize tasks.

• Effective communication skills, both verbal and written.

• Proficient in using Microsoft Office suite and other relevant software.