Question 1

What is standard order turnaround time?

Accepted Answer

Bulu’s standard is to ship all fully allocated, direct to consumer (D2C/DTC) orders received into the WMS by 11AM CT the same day on business days. Bulu guarantees that all orders will ship within 2 business days.

We request that Clients inform their account manager 10 business days in advance of any special promotions that may create a significant increase in daily order volume so that Bulu can make the appropriate staffing changes to continue to fulfill orders placed by 11AM CT the same day.

Question 2

Can I update an order that's already been placed?

Accepted Answer

It is possible for orders may be canceled or changed after entering Bulu’s Warehouse Management System (WMS) as long as the order hasn’t been picked yet. To request a cancellation: 
Check the order status in the WMS to make sure it hasn’t already shipped. 
If the order has not been shipped, email or call your account manager. As long as the order hasn’t been picked, Bulu will cancel or update the order. 
Once an order has entered picking status/phase, no changes may be requested or made.

Question 3

What type of packaging is available?

Accepted Answer

Bulu stocks a variety of cardboard boxes, poly mailers, bubble mailers and void fill. Bulu will choose the appropriate packaging to meet the needs of each individual order.  For a full list of available packaging options, contact your account manager.

Question 4

Are packing slips included with each order?

Accepted Answer

As a standard, Bulu does not include packing slips in orders. This improves both efficiency and waste.

Question 5

Can orders be packed in my custom, branded box?

Accepted Answer

Bulu can use any custom branded packaging elements including stickers, boxes, tape, tissue paper, shrink wrap, and more. Please contact an account manager for a more detailed list and pricing.

Question 6

Does Bulu handle Amazon FBA?

Accepted Answer

Bulu will receive and prep your inventory to be sent to Amazon’s FBA distribution centers. Bulu can assist with additional labeling and palletizing of inventory being sent to Amazon’s fulfillment centers. Guidelines must be submitted to Bulu for packaging and shipping of goods to Amazon.

Question 7

How are batch orders kitted and shipped?

Accepted Answer

Bulu specializes in high volume kitting and bulk orders. Most 3PL’s only offer kit-to-store kitting options which requires that the new, kitted SKU is handled twice. Bulu also offers kit-to-ship as a more efficient and cost effective option.

Kit-to-Ship: If you have a large batch of kitted product that will ship in bulk and are able to provide order data prior to kitting, then we can kit-to-ship. In this option, Bulu will bulk-print shipping labels and apply them at the time of kitting.  Order data is due to Bulu 14 days prior to the target ship date. For batch shipments over 30,000 units, Bulu may request Client data more than 10 business days in advance.

Kit-to-Store: Kit-to-store boxes are shipments that are kitted but not labeled and then palletized and placed back into inventory. Then orders are fulfilled daily according to the standard pick-and-pack order process and rates.

Question 8

Can Bulu accommodate special instructions such as gift messages?

Accepted Answer

Yes. You can send special order instructions to Bulu by applying TAGS to your ORDERS (not products). Below is a list of common tags that Bulu will accept. If you have a need for a new tag please contact your Account Manager to determine the appropriate tag to use. Additional fees apply to orders with TAGs.

GIFT-MESSAGE-PS (Packing Slip)
GIFT-MESSAGE-INSERT (Print on client branded paper) 
GIFT-WRAP Wrap in client-provided gift wrap, according to client instructions (pre-determine with Account Manager)
HEAT-PACK – Add a heat pack to the order. 
SPECIAL-INSTRUCTIONS: < add the actual Instructions.> Depending on the special instructions, additional fees may apply.

Question 9

Can I provide instructions on how to kit my subscription box?

Accepted Answer

Yes. In fact, a kitting guide is required for each kitting request. Bulu will provide a template for kitting guides. This guide will contain written and photo instructions on how a kit should be assembled as well as SKU information and quantities per kit version. Bulu’s team utilizes these guides to ensure the final box is kitted to the Client’s specifications. Kitting guides are not required for individual pick and pack shipments.

Question 10

What is Bulu's kitting capacity? How many kits can be packed in a day?

Accepted Answer

Bulu specializes in high volume kitting and light assembly with nearly 10,000 square feet of our warehouse dedicated to such activities. Bulu has kit nearly 100,000 kits in a single day. We work hand-in-hand with our partners to develop a kitting plan and timeline to meet your needs and your customers expectations.

FAQ

Frequently Asked Questions