Subscription management is more than a retail transaction. It’s an ongoing relationship. Bulu brings together learnings from more than 16 programs - including experience managing Customer Service for Discovery Channel and Disney Subscriptions - and tens of thousands of customer interactions with this definitive Customer Service Guide and Checklist specifically designed for Subscription Boxes. These tips and tricks will help you get it right the first time, whether you are launching your own Subscription Box brand or innovating within a larger company.



  • Overview of key Subscription Box Customer Service metrics, software and support channels
  • Bulu's expert recommendations for Escalation Paths, FAQ pages, Policies and more
  • Easy-to-follow checklist


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This model, tool and the information (the "Materials") are confidential and proprietary property of Bulu, Inc. The Materials may not be distributed, shared or used by anyone other than the purchaser of this tool. You may make copies of this document in order to create different variations of your model. You may customize this template only for your personal use or use within your company or organization and not for resale or sharing with an outside person or entity. This template and any customized or modified version of this template may NOT be sold, distributed, published, hosted on a website, or placed on a public server. The original file is available for download by the Purchaser for 30 days following the purchase date. By purchasing, accessing and using the Materials you are agreeing to these terms and conditions.


Beginner's Guide to Subscription Box Customer Service

  • File Format


  • File Size

    542 KB

  • Digital Download Availability

    30 Days